How OperadoraTech Achieved 50% Faster Service Processing with OutSystems Low-Code Innovation

OperadoraTech faced a critical operational bottleneck. Their field technicians were still operating with paper-based work orders in 2023, creating massive inefficiencies across their service delivery chain. Installation and repair appointments required multiple office visits, service completion took 3-5 days to process administratively, and data accuracy was a persistent problem with 15-20% of work orders containing errors or missing information. The company had attempted to build a custom mobile solution using traditional development methods, but after 14 months the project was nowhere near completion and stakeholder requirements kept evolving. Management needed a solution fast, they were losing market share to competitors with digital field operations. The technical requirements were demanding: the system needed to work offline in areas with poor connectivity, integrate with legacy billing and inventory systems, support complex service workflows varying by product type, handle photo documentation and digital signatures, and provide real-time visibility to dispatchers and customer service teams. Time-to-market was critical, the executive team gave IT just 6 months to deliver a working solution or face potential outsourcing of field operations technology.